1. Introduction
Welcome to Cloverics, a digital logistics platform operated by Lioncore Technologies LLC ("we," "our," or "us").
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal data of our users, partners, and visitors in connection with our logistics services.
By accessing or using Cloverics, you agree to this Privacy Policy. If you do not agree, please do not use our platform.
2. Scope of This Policy
This Privacy Policy applies to:
- All users and visitors of the Cloverics platform.
- Logistics providers, insurance partners, customers registered on the platform.
- All data collected through our website, mobile interfaces, APIs, and integrated services.
This Policy does not apply to third-party websites, services, or platforms that may be linked from Cloverics.
3. Information We Collect
We may collect the following types of information:
3.1 Personal Information
- Full name, contact information (phone, email, address)
- Company or business details
- Government-issued identification (when required for compliance)
- Payment and billing information (for transactions and fees)
3.2 Shipment & Logistics Data
- Shipment origin, destination, weight, value, and contents
- Customs and insurance documentation
- Tracking and delivery information
- Communication between customers, logistics providers, and other partners
3.3 Technical Information
- IP address, browser type, device identifiers
- Platform usage data, cookies, and analytics information
- Login and session information
4. How We Use Your Information
We use your information to:
- Provide and manage logistics and shipping services
- Facilitate communication between customers, logistics providers, insurers, and customs authorities
- Authenticate your identity and ensure platform security
- Process payments and issue invoices
- Comply with applicable laws and customs regulations
- Improve platform performance, user experience, and service quality
5. Sharing of Information
We may share personal information with:
- Logistics providers to arrange and manage shipments
- Insurance companies to offer and process shipping insurance
- Customs and government authorities when required by law
- Payment processors and financial institutions to complete transactions
- IT and security service providers who help us operate the platform securely
We do not sell your personal data to third parties.
6. International Data Transfers
As Cloverics operates globally, your information may be transferred to and processed in countries other than your country of residence.
We implement appropriate safeguards to ensure your data remains protected under applicable privacy laws.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill logistics and contractual obligations
- Comply with legal, regulatory, and tax requirements
- Resolve disputes and enforce agreements
After retention periods expire, data is securely deleted or anonymized.
8. Security Measures
We implement strong security measures to protect your personal information, including:
- End-to-end encryption of sensitive data
- Multi-factor authentication for access
- Secure data storage and transfer protocols
- Continuous system monitoring and security audits
However, no system is 100% secure. We encourage users to keep their login credentials confidential.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent for data processing
- File a complaint with a data protection authority
To exercise these rights, contact us at: team@cloverics.com
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain platform functionality
- Personalize your user experience
- Analyze usage and improve performance
You can manage your cookie preferences through your browser settings.
11. Legal Compliance
We comply with applicable privacy and data protection laws, including but not limited to:
- U.S. federal and state privacy regulations
- International data protection frameworks where applicable (e.g., GDPR)
We may disclose information if required by law, court order, or government request.
12. Children's Privacy
Cloverics is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our platform with a revised effective date.